FAQ

Prints

What are limited edition prints?

Each painting has a limited edition of 75 prints total. Once all 75 are sold, I don’t restock that edition. Each print includes the artwork name, collection name, and my digital signature. The edition number is listed on its Certificate of Authenticity.

Does my print come with a Certificate of Authenticity?

Yes. Each limited edition print includes a hand-signed Certificate of Authenticity. It lists the print’s edition number and is mailed separately after your print arrives, in a separate envelope.

Are prints framed?

Some prints are available framed, and others are available unframed. Check the options on each product listing for availability.

Orders & Shipping

How long will it take to receive my order?

Prints are made to order. Production takes 2–4 business days for unframed prints, 3–5 business days for framed prints, and 4–7 business days for canvas and framed canvas. After production, estimated shipping is 3–7 business days within the United States and 7–14 business days internationally. These are estimates and may vary by location and order volume.

Will I receive an order confirmation?

Yes. You’ll receive a confirmation email after placing your order. If you don’t see it in your inbox, please check your spam or junk folder.

Do you ship internationally?

International shipping options and rates will be shown at checkout for eligible destinations. If you have a question about shipping to your location, email me at aliciagomezart@gmail.com.

Original Paintings

Can I pick up an original painting?

Yes. Complimentary local pickup is available in Chicago, Illinois. After purchase, I’ll coordinate the pickup date and location with you. Personal delivery may also be available upon request.

Can you ship an original painting?

Yes. Shipping is an additional cost and is quoted individually based on the painting’s size, destination, packaging, and insurance requirements. Please email me before purchasing if you need shipping so I can provide a quote.

Returns & Damaged Orders

Can I return or exchange a print?

Prints and original paintings are final sale. If your print arrives damaged or you receive the wrong item, please contact me so I can help.

What should I do if my print arrives damaged?

Email me at aliciagomezart@gmail.com with your order number and clear photos of the print and its packaging. Once I review the photos and confirm the damage, I’ll send a replacement print at no additional cost, including shipping.

Still have a question?

Email me at aliciagomezart@gmail.com and I’ll be happy to help.